Telehealth, Fees and Scheduling

Carol offers , all sessions via Teletherapy which is highly effective.

Emotionally Focused Therapy with a Certified EFT Therapist is a major investment in you and your primary relationships – one that will pay dividends for many years to come. Here at CHC you can expect to gain a more deep, meaningful connection and to find more effective ways of coping with your problems together which will improve your overall sense of well-being, happiness and connection. Deep connections made at Creating Healthy Connections could easily be one of the most important investments you ever make.

In response to current public health concerns regarding the spread of the  COVID-19  virus, CHC is offering telehealth services to all clients.  Effective immediately, telehealth is available to you as a replacement for in-person therapy sessions.

CHC is glad you found your way to this EFT website to learn more about the amazing therapy known as Emotionally Focused Therapy, but please be advised there is a bit of a wait so be seen. Don’t  worry,  while you wait you will have access to a plethora of excellent EFT resources that can be utilized in the interim in order to you prepare yourselves and your relationship for big changes.  These resources can be found on the home page under ‘EFT Resources’. 

One of the best things you can do while you are in the queue to be seen at CHC is to sign up for Dr. Sue Johnson’s ‘Hold Me Tight Online at Home’ program which is a great primer for actual EFT Therapy.  Sue has stated that ‘Hold Me Tight’ programs are not a replacement for therapy but help couples orient to the EFT process which then allows couples to move through the 9 Steps and 3 Stages of EFT more quickly and effectively.  By the way, the price of her online program has been reduced to 50% and turns out to be less than one session at CHC.   Some couples make the mistake of believing if they do all the resources, such as the ‘Hold Me Tight on-line’ they won’t need therapy.  Sadly, they contact me several months later and have to start from the beginning in the queue again.


In Addition to ‘Hold Me Tight online’, Sue Johnson’s books, ‘Hold Me Tight’ the science version or ‘Created for Connection’ the Christian version, are excellent ways to learn about your ‘Demon Dialogues’, as well as the bonding book entitled ‘The Two of Us’ which are all found on the CHC  ‘EFT Resources’ section of the ‘Home Page’ and are offered in book format, audio format and Kindle. 


Initial Intake (total of one hour phone consultation or 30 minutes for each partner) with the first 80 minute session together: $250 

Couples Ongoing Therapy after initial session: $200 for 80 minutes

Family Ongoing Therapy: $200 for 80 minutes

Individual Therapy within the context of Couple Therapy scheduled after initial couple session: $200 for 80 minutes (Individual Therapy for each partner occurs a few times during the course of couples or family therapy).  Please note, at  CHC you and your family members are provided full privacy given the structure of the waiting area.


If you are able to wait to be seen and are not in an emergency situation, please email CHC at or text CHC at: 443-254-0686 with your name and ability to wait. You will be added to the queue once there is a brief phone conversation to ensure your struggles are something that CHC can help you with.  Resources will be suggested, as mentioned previously on this page, while you wait to help facilitate the effectiveness of the therapy. Also individual  phone consultation date for each partner will be scheduled in the near future which lasts one half-hour per partner to help CHC better understand ‘each side of the bridge’. The half-hour phone session is built into the fee of the first session.

Appointments are available afternoon and evening hours during the work week Monday through Friday. Appointments are scheduled every 90 minutes beginning at 2:00 PM Monday through Friday and the last session starts at 8:30. Each session is 80 minutes long, with 10 minutes for scheduling and questions.
Please note – afternoon appointments – 2:00 PM and 3:30 PM are typically available at the onset of therapy because the evening appointments are usually full. Overtime, evening appointments become available as couples graduate.  As the schedule permits, you and your partner will move into an evening appointment, if that is what you are seeking. 

It is the client’s responsibility to pay for each session on the onset of the appointment which will be done through an online payment process. A receipt with the necessary codes and upcoming appointments will be scanned and sent to your respective email addresses or text in order for you submit to your insurance provider for reimbursement or HSA.

You’ll receive an invoice at the conclusion of the session.  Please pay your invoice prior to your next scheduled session. In the event of an unpaid session, future sessions will not be held until account has been paid in full. Unpaid accounts will receive an account summary at the beginning of each week.

Cancellation Policy

I charge the full rate for scheduled appointments missed or canceled with less than 48 business hours notice.

Online calls, texts and emails  will typically be returned in 48 business hours

Sessions are once a week for 85 minutes but please allow for 90 minutes for scheduling, fee collection and other questions.  Please be aware, Emotionally Focused Therapy for couples and families needs to be weekly in order to be truly effective as indicated by the accumulated research and experience.

Insurance information

You may receive reimbursement if your plan allows you to see out-of-network providers for which you may receive partial, or in some cases, full reimbursement. For each session you attend, you’ll need to pay in-full at the onset of the session.  At that time you’ll be given a statement you may attach to a claim form (provided by your insurance company upon your request). The insurance company will process your claim and reimburse you  according to the terms of your plan. It is best to call your provider and ask about your benefits.

There are several important questions you’ll need to ask your insurance company before you attend your first session

The following questions may be questions you need to ask your insurance provider.

  1. Will my plan reimburse me directly when I go to an out-of-network provider, such as CHC? Please contact you insurance provider and have them look me up with my Tax ID # 47-4619337
  2. Does my plan cover mental health benefits? Specifically, will they reimburse for the following codes and for telehealth:
    90834 – most important for individual work
    90837 – most important for individual work
    90846 – most important for couples & family work with the primary client not present
    90847 – most important for couples & family work
  3. What are the terms of my plan—do I have a deductible and has it been met?
  4. What paperwork does my insurance carrier require? This is usually a one-page claim form that the carrier provides to you upon your request.
  5. How many sessions per calendar year does my plan cover?
  6. How much does my plan cover for an out of network provider?
  7. What is the coverage amount per therapy session?
  8. Is approval required from my primary care physician?

The statement/receipt you will be provided at CHC will have all the relevant information that your insurance carrier will require, including a diagnosis. Please make copies of the receipts before mailing or faxing them in.

Complete the paperwork your insurance company requires (usually a one-page form) and include any additional statements. Make certain that you fill out your insurance claim according to their specifications.

Technical Requirements for Online Therapy

Please note the following for Teletherapy:  You need an internet connection with fast bandwidth, including a good upload speed.  You will need a private space for your session where you can block others from hearing the session. Use your smart phone white noise app. Please use this time as if you are in the office, sitting near each other and not eating food or being distracted with your computer or phone. When you sit side-by-side please do not sit so that one of you sits forward of the other. This really throws the balance off

A laptop or computer with video capability is preferred over a mobile device or tablet.  If you are using a mobile device or tablet please have it propped up in stable location (no holding your device).

You’ll each receive an email with an invite to join the video conference. To enter your session you’ll provide the password and ID provided in the email. CHC sessions will not be Zoombombed because Teletherapy or Video chat capability is provided through HIPPA Compliant Zoom which prevents access to data by unauthorized persons through encryption, or other means. This will provide a secure and private teletherapy connection and complies with federal and state privacy laws. 

It is helpful to have 2 devices available, even if you use only 1, because having the other device on standby to use if the one device isn’t working perfectly has come in handy before.

Have your cell phone nearby (both of you) so that your therapist can call you to trouble shoot (reschedule, complete session by phone, move to another video conference platform) if there is a technological glitch. During this covid time there are greater bandwidth challenges than previously (though CHC has been pleasantly surprised how well online connectivity is working given the surge in businesses going online!). This is especially the case for sessions between 7-10 pm. So do have your cell phone near–just in case.

An ethernet cable that connects your computer or laptop directly to your modem often enhances quality of the call.

To use this medium you need to have tolerance for the occasional technological blip. While the technology is much more reliable than it was even a few short years ago, there is the occasional poor connection. Often stopping and starting again makes for a better connection the second time.

Please note that our cancellation policy remains in effect: you must provide 48 business-hours notice for cancellations for any reason.

If you have any questions that have not been answered here, please contact me directly at 443-254-0686